Refund and Returns Policy

Last Updated03/10/2026

At GOO Tech Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it
  • Be returned in the original packaging
  • Include all accessories, manuals, and components
  • Not show signs of damage caused by misuse

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used extensively
  • Items returned without original packaging
  • Products damaged due to improper use

If an item arrives damaged or defective, please contact us immediately so we can assist you.

3. Return Process

To initiate a return, please contact our support team and provide:

  • Your order number
  • The reason for the return
  • Photos if the item is defective or damaged

Once your return request is approved, you will receive instructions on how to return the product.

Customers are responsible for ensuring that returned items are properly packaged to avoid damage during return shipping.

4. Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to the original payment method.

Please note:

  • Refund processing times may vary depending on your payment provider
  • Shipping costs are generally non-refundable unless the return is due to a defective or incorrect item

5. Exchanges

If you receive a defective or damaged product, we will gladly offer a replacement when available.

If the item is no longer available, we may offer a refund or an alternative solution.

6. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still have not received your refund after these steps, please contact us.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

We may request photos of the product and packaging to process your claim.

8. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

GOO Tech Limited
Email: Gootechlimited@proton.com